Responsible Gaming

Responsible gaming at Rain Bet means approaching online casino entertainment in a conscious, informed and balanced way. Gambling should always remain a form of leisure, never a way to solve financial problems or cope with personal difficulties. The aim of this page is to help you recognise risks, manage your play and access support when needed. Rain Bet, operated via rainbet-aussie.com by Bain Solutions B.V., is committed to offering tools and information so that you can stay in control. While Rain Bet does not hold an Australian licence and Australian authorities generally cannot assist with disputes, the operator provides internal safeguards, limits and support channels designed to reduce the risk of gambling-related harm and to assist players who experience difficulties.

Risk Awareness

Gambling always involves the risk of losing money. Understanding this risk and recognising early signs of problematic behaviour are critical to maintaining control.

Warning signs of problematic gambling

• Increased frequency and stakes: You are betting more often, for longer sessions, or with higher amounts than you originally planned, especially to "chase" losses.
• Preoccupation with gambling: You regularly think about Rain Bet or other gambling activities when you are working, studying, driving, or spending time with family and friends.
• Ignoring limits and responsibilities: You exceed your own deposit or spending limits, neglect bills, work, study or family duties to continue playing.
• Using gambling as an escape: You gamble mainly to relieve stress, anxiety, depression, loneliness or other emotional difficulties, instead of for entertainment.
• Concealing behaviour: You hide your gambling, lie about losses or the time spent playing, or feel guilt and shame but continue to play.
• Financial strain: You borrow money, sell possessions, use credit cards irresponsibly, or fall behind on essential payments due to gambling.

Self-assessment checklist

Consider the statements below honestly. If you answer "Yes" to several, you may be at risk and should seek support.

• 1. I often spend more money on Rain Bet than I can comfortably afford to lose.
• 2. I gamble longer than I intend, even when I plan to stop after a short session.
• 3. I have tried to cut down or stop gambling but found it difficult or impossible.
• 4. I think about gambling a lot when I am not playing and look forward to my next session.
• 5. I gamble to escape problems, unpleasant emotions, or to feel better about myself.
• 6. I have lied to family, friends, or colleagues about how much or how often I gamble.
• 7. My gambling has caused disputes, financial stress, or reduced performance at work or study.
• 8. I have borrowed money, used credit, or missed important payments because of gambling.

If you recognise yourself in these statements, consider using the tools described below, contacting Rain Bet support via [email protected], and reaching out to professional help services listed in the Support Resources section.

Limits & Tools

To support safer play, Rain Bet provides configurable limits and control tools in your personal account area on rainbet-aussie.com. These tools are designed to help you manage the amount of time and money you spend on gambling.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your Rain Bet account on rainbet-aussie.com and go to "My Account".
2. Open the responsible gaming section: Select "Responsible Gaming" or "Player Limits" from the account menu.
3. Choose limit type: You can set:
   • Daily deposit limit - a maximum amount you can deposit in 24 hours.
   • Weekly deposit limit - a maximum for any rolling 7-day period.
   • Monthly deposit limit - a maximum for any rolling 30-day period.
4. Enter your limits: Type specific amounts (for example, AUD 50 per day, AUD 150 per week, AUD 400 per month) that reflect what you can afford to lose without affecting your essential expenses.
5. Confirm and save: Review the figures carefully and confirm the changes. The system will apply the lowest applicable limit across the chosen periods.

Important: Reducing your limits usually takes effect immediately. Any request to increase or remove limits may be subject to a cooling-off period (for example 24 hours or longer) and additional checks, to ensure that the decision is considered and not made impulsively.

Time limits and session controls

• Session timer: In the "Responsible Gaming" area of your account, you may activate a session timer. Once enabled, you set a maximum session duration (for example 30, 60 or 120 minutes). After this period, you will receive a notification urging you to log out and take a break, and in some cases you may be automatically logged out.
• Reality checks: Periodic on-screen messages may appear (for example every 30 or 60 minutes) summarising your playing time and net position (wins/losses) to help you evaluate whether to continue or stop.

Time-Out (short breaks from gambling)

If you feel you need a short break but are not ready for longer self-exclusion, you can request a temporary "Time-Out".

1. Open Time-Out settings: Log in, go to "My Account" > "Responsible Gaming" > "Time-Out" (or similar menu item).
2. Select duration: Choose a period such as:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm your decision: Carefully read the information on what Time-Out means (no access to deposits or gameplay during the period) and confirm.
4. During Time-Out: You will be unable to place bets or make deposits. Access to certain account functions may be restricted until the Time-Out expires automatically.

If you cannot locate these tools in your account interface, contact support at [email protected] for guidance.

Self-Exclusion

Self-exclusion is a stronger protective measure intended for players who experience or are at high risk of gambling-related harm. It allows you to block access to your Rain Bet account for an extended period or permanently.

How to activate self-exclusion

1. Log in to your account: Access your profile on rainbet-aussie.com if you are able to do so safely.
2. Go to the Self-Exclusion section: Open "My Account" and select "Responsible Gaming" > "Self-Exclusion". If you cannot access this section, you may also request self-exclusion directly by emailing [email protected] from your registered email address.
3. Choose exclusion period: Available options typically include:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent) exclusion
4. Read the conditions: Before confirming, carefully review the explanation of what self-exclusion entails, including access restrictions and any rules regarding funds.
5. Confirm your decision: Tick the acknowledgment box(es) and click "Confirm" or "Submit". For email requests, clearly state that you wish to self-exclude, indicate the period, and confirm you understand the consequences.

Consequences of self-exclusion

• Account access: You will not be able to log in, deposit, or place bets on your Rain Bet account during the exclusion period. Access to promotional emails or marketing communications should also cease once the exclusion is processed.
• New accounts: You must not attempt to open new accounts with Rain Bet during a self-exclusion period. The operator may use reasonable measures (such as identity and behavioural checks) to detect and close such accounts.
• Balance and withdrawals: Any remaining real-money balance in your account at the time of self-exclusion will be handled in accordance with the applicable terms and conditions and the laws of Curaçao. You may be asked to contact [email protected] to arrange withdrawal of eligible funds, subject to verification and any outstanding obligations. Winnings from bonus abuse or fraud may be withheld as provided in the general terms.
• Irreversibility: For your protection, self-exclusion for a certain minimum period (for example 6 months) is normally not lifted early. Requests for reactivation after the chosen period may be subject to a cooling-off delay and additional affordability and risk checks.

Support contacts: If you require assistance in setting up or understanding self-exclusion, you can email [email protected] or, for independent help, contact one of the organisations listed in the Support Resources section.

Australian regulatory note: Rain Bet is licensed in Curaçao (Gaming Curaçao Master Licence 365/JAZ) through Bain Solutions B.V. and does not hold an Australian licence under the Interactive Gambling Act 2001. This means Australian authorities such as ACMA or local Ombudsman services generally cannot enforce self-exclusion or intervene in disputes with this operator. Your primary protections are the internal measures described here and independent counselling and blocking tools.

Support Resources

If you are concerned about your gambling or the gambling of someone close to you, it is important to seek help early. The services below offer confidential, professional support. Rain Bet encourages all players using rainbet-aussie.com, including those visiting Rain Bet, to contact these resources whenever gambling stops being fun.

Local support services for Australia

The following services operate across Australia and provide free, confidential advice, counselling and referral. Availability and contact details can change; please check their websites for the most current information.

• National Gambling Helpline (Gambling Help)
  Phone: 1800 858 858
  Hours: 24 hours a day, 7 days a week
  Website & online chat: gamblinghelponline.org.au
  Languages: English; interpreters available on request.
  Services: Immediate crisis support, counselling, referral to local services and face-to-face counselling by state-based providers.
• Lifeline Australia
  Phone: 13 11 14
  Hours: 24/7 crisis support
  Website: lifeline.org.au
  Scope: Emotional crisis support for issues including suicidal thoughts, anxiety, depression, financial distress related to gambling or other causes.
• Beyond Blue
  Phone: 1300 22 4636
  Hours: 24/7 support
  Website & webchat: beyondblue.org.au
  Focus: Mental health support, including anxiety and depression that may arise in connection with gambling harm.
• Financial Counselling Australia (National Debt Helpline)
  Phone: 1800 007 007
  Hours: Generally Monday - Friday, business hours (check website)
  Website: ndh.org.au
  Services: Free, independent financial counselling, including for gambling-related debt.

International support organisations

Self-exclusion schemes by country

If you gamble with other operators in different jurisdictions, consider registering with the relevant national self-exclusion schemes where available. Examples include:

• United Kingdom - GamStop: A free, nationwide online self-exclusion system for UK-licensed operators. Website: gamstop.co.uk.
• Spain - General Registry of Gambling Access Bans (RGIAJ): A national registry that allows players to be excluded from licensed gambling venues and online platforms. Information: ordenacionjuego.es.
• Other EU countries: Many EU Member States have similar schemes managed by local regulators. Check with your national gambling authority for details.

These schemes do not cover rainbet-aussie.com, which is licensed in Curaçao, but they can significantly reduce your exposure to gambling opportunities elsewhere.

Blocking software and device-level tools

• Gamban: A paid application that blocks access to most gambling sites and apps across devices once installed. Website: gamban.com.
• BetBlocker: A free blocking tool that allows you to restrict access to gambling sites on various devices for chosen periods. Website: betblocker.org.
• Device and router settings: You can also use parental controls, DNS filters and firewall rules on your home network to further restrict access to gambling content.

Family and affected others support

• Many of the services above (Gambling Help Online, Lifeline, GamCare, Gambling Therapy) provide dedicated information and counselling for family members and friends harmed by someone else's gambling.
• Specialised family support organisations and forums are also available (see "Help for Family" below).

Confidentiality and professional standards: Independent support services usually operate under strict confidentiality rules and professional ethical standards. You can generally contact them anonymously, and seeking help will not affect your legal status or your ability to use internal tools such as self-exclusion on Rain Bet.

Help for Family

Gambling problems often affect partners, children, parents and friends. If someone close to you is struggling with gambling on rainbet-aussie.com or any other site, you are entitled to support and guidance.

How to start the conversation

• Choose the right moment: Speak in a calm, private setting when the person is not currently gambling, intoxicated, or highly stressed.
• Use "I" statements: Focus on how their gambling affects you ("I feel worried when...") rather than accusations ("You always...").
• Avoid blame and threats: Emphasise that you are concerned for their wellbeing and want to help, not to control or punish them.
• Be prepared with information: Have contact details for helplines, counselling services, or self-exclusion options ready to share.
• Set clear boundaries: Calmly explain what you can and cannot do (for example, you may refuse to lend money or lie to cover their debts) to protect your own wellbeing.

Engaging them in support

• Encourage them to take a self-assessment test (such as the checklist above or on Gambling Help Online or Gambling Therapy websites).
• Suggest they contact a helpline together with you on speakerphone, or that you accompany them to an appointment with a counsellor.
• Support them in setting up deposit limits, Time-Out or self-exclusion on Rain Bet, and consider installing blocking software on shared devices.

Support for you as a family member

You may also need independent support, even if the gambler is not ready to change. The following resources can help:

• Gambling Help Online (AU): Offers information and support for affected family members: gamblinghelponline.org.au.
• Gambling Help forums (Australia): Peer-support forums moderated by professionals, accessible through Gambling Help Online.
• GamAnon (Families & Friends of Gamblers Anonymous): International fellowship for relatives and friends. Website: gam-anon.org.
• Gambling Therapy Family & Friends: Online groups and forums for people affected by another person's gambling: gamblingtherapy.org/en/family-friends.

Recommended next steps

• Consult a psychotherapist or counsellor: Look for practitioners experienced in addiction or behavioural addictions. Your GP or helpline can assist with referrals.
• Use hotlines for crisis support: In Australia, consider Lifeline (13 11 14) or Beyond Blue (1300 22 4636) if you or the gambler feel overwhelmed, hopeless, or in danger.
• Seek legal and financial advice: If gambling has led to debt, joint liabilities or legal problems, consult an independent financial counsellor or legal advisor.

Operator's Commitment

Rain Bet, operated by Bain Solutions B.V. under a Curaçao online gaming sublicense (Master Licence 365/JAZ, currently valid until at least 31 December 2026), recognises the importance of mitigating gambling-related harm, including for players accessing Rain Bet via rainbet-aussie.com. Although the operator does not hold an Australian licence and players may not have recourse to Australian regulators, internal processes are in place to reduce risk.

Internal risk-monitoring procedures

• Behavioural analysis: The operator may monitor patterns such as unusually long sessions, rapidly increasing deposits, frequent failed deposit attempts, repeated cancellation of withdrawal requests, or persistent play following significant losses.
• Automated alerts: When certain pre-defined risk thresholds are reached, the system can generate alerts prompting:
  • On-screen messages encouraging a break or the use of limits.
  • Temporary restrictions pending review.
• Age and identity verification: Verification checks are conducted to reduce the risk of underage gambling and fraud. Accounts that cannot be satisfactorily verified may be restricted or closed.

Operator-initiated contact and interventions

Under its responsible gaming policy, Rain Bet may initiate contact with a player and/or impose restrictions if behaviour indicates an elevated risk of harm, including (but not limited to) the following circumstances:

• Significant and sustained increases in deposit amounts or frequency without corresponding evidence of affordability.
• Repeated requests to reverse withdrawals or to increase/remove previously set limits within short timeframes.
• Player statements to support staff indicating loss of control, distress, or harm related to gambling.

In such cases, the responsible gaming or customer support team may:

• Contact you by email (for example from [email protected]) to provide information about responsible gambling tools and support services.
• Suggest or apply voluntary limits or Time-Outs, subject to confirmation where required.
• In serious cases, impose account restrictions or self-exclusion in line with the general terms and the duty to minimise harm, even without explicit player request, particularly where there is clear evidence of significant risk.

All interventions are undertaken in good faith to promote safer play. However, you remain primarily responsible for your own gambling decisions, and you are strongly encouraged to use the self-management tools described in this policy.

Updates

Responsible gambling practices, legal requirements and internal procedures may change over time. Rain Bet therefore reviews and updates this responsible gaming information periodically.

How you will be notified

• Website updates: The most current version of this responsible gaming page will always be available on rainbet-aussie.com. Substantive changes may be highlighted via banners, pop-up notices, or updated date stamps on the page.
• Email communication: Where changes are material and affect your rights or available tools (for example, new limits or self-exclusion options), Rain Bet may send notifications to the email address registered to your account.
• Terms and conditions cross-references: Responsible gambling provisions may also be referenced or updated in the general terms and bonus terms published on the site.

Date of last update to this page: 6 November 2025 (reviewed with policies intended to remain in effect through at least 2026, subject to further revision).

Contact & Feedback

If you have questions about responsible gaming, wish to adjust your limits or self-exclusion, or would like to provide feedback on Rain Bet's safer gambling measures, you can contact the operator using the details below.

Responsible gaming contacts

• Email - Responsible Gaming / Support: [email protected]
• Email - General information: [email protected]
• Telephone: A dedicated phone number is not specified at this time; please use email as the primary contact method for responsible gambling queries.
• Postal / registered office: Bain Solutions B.V., Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Curaçao.

Feedback and self-control requests

When contacting Rain Bet regarding responsible gaming, please provide the following information (from your registered email where possible):

• Your full name and Rain Bet username.
• A clear description of your request (for example "set daily deposit limit to AUD 50", "apply 6-month self-exclusion", "request information about my recent activity").
• Any concerns about your gambling behaviour or suggestions for improving responsible gaming tools on rainbet-aussie.com or Rain Bet.

If an online feedback or contact form becomes available on rainbet-aussie.com in the future, details will be provided in this section and in the "Contact Us" area of the site. Until then, email remains the official and documented channel for responsible gaming requests.

Important jurisdictional notice for Australian users: Rain Bet is licensed and regulated in Curaçao, not in Australia. While it is generally not illegal for individuals in Australia to access offshore gambling services, operators without an Australian licence are not permitted to offer services to Australian residents under the Interactive Gambling Act 2001, and Australian regulators (including ACMA) typically cannot assist with complaints. You should therefore rely on the internal measures described in this policy and the independent support services listed above when managing gambling-related risks.