Contact Us

Contact Rain Bet Support

If you need assistance regarding the information provided on Rain Bet, or have questions about the Rain Bet services referenced on rainbet-aussie.com, you can contact us using the form below or via the dedicated email addresses listed in this section.

Primary Contact Channels

• Customer Support (general help and account-related questions about the operator): [email protected]
• General Enquiries about this review site (Rain Bet on rainbet-aussie.com): [email protected]
• Press and Media: [email protected]
• Commercial Partnerships and Sales: [email protected]
• Careers and HR: [email protected]

Official website: https://rainbet-aussie.com

Operator and Licensing Details

The Rain Bet brand, as referenced on rainbet-aussie.com, is operated by Bain Solutions B.V., a private limited liability company (B.V.) registered in Curaçao.

• Registered company name: Bain Solutions B.V.
• Company registration number: 159204 (Curaçao)
• Registered / head office address: Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Curaçao
• Online gaming sublicense: under Gaming Curaçao Master License 365/JAZ
• Licensing authority: Gaming Curaçao
• License verification: https://verification.curacao-e-gaming.com
• Validity: current information indicates sublicense validity extended to at least 31 December 2026, based on data available from the operator's site (rainbet.com) and licensing resources at the time of the latest update.

Important Notice for Australian Visitors

Legal status in Australia:

• The information on Rain Bet is intended for informational and review purposes only.
• According to the Interactive Gambling Act 2001 (Australia), offshore operators such as Bain Solutions B.V. (Rain Bet) do not hold an Australian licence and are not legally permitted to offer online casino services to persons physically present in Australia.
• While it is generally not a criminal offence for an individual in Australia to access or use such offshore services, you will not have recourse through Australian regulators (including the Australian Communications and Media Authority - ACMA - or Australian industry ombudsman schemes) in the event of a dispute with the operator.
• Rainbet.com was not listed on the ACMA illegal gambling sites register as of the most recent verified check (2024), but this status can change. You should always verify the latest position directly with ACMA.

ACMA and local authorities: If you wish to report an illegal gambling service or obtain guidance on Australian online gambling rules, you can contact the Australian Communications and Media Authority (ACMA) or consult official Australian Government resources. Rain Bet is an independent review resource and cannot provide legal advice.

Scope of Support and Responsibilities

• Rain Bet (on rainbet-aussie.com): can assist with:
  • Questions about the accuracy or clarity of the review content;
  • Requests to correct or update information presented on this site;
  • Feedback about user experience, accessibility, or content quality.
• Rain Bet operator (Bain Solutions B.V.): is responsible for:
  • Player accounts, deposits, withdrawals, and bonus conditions;
  • Game availability, technical issues with the gaming platform;
  • Handling of complaints and disputes directly related to the gambling services.

For account or transaction issues, you should contact the operator's customer support via [email protected] or any help channels available on the official operator site. Rain Bet cannot intervene in, or resolve, operator-player disputes.

Response Times and Availability

We aim to reply to all enquiries relating to the Rain Bet content within one business day, Monday to Friday, excluding public holidays. For urgent matters related to your Rain Bet gaming account, please use the operator's direct support channels listed above, which may be available 24/7.

Where your query concerns potential unlawful access to gambling services from within Australia, we may direct you to seek independent legal advice or contact relevant Australian authorities, as we do not provide legal or financial counselling.

Data Protection and Privacy

• When you contact us, we may process the information you provide (such as your email address and message content) solely for the purpose of responding to your enquiry and improving our services.
• Do not include sensitive personal information (e.g. ID numbers, full payment card details, banking passwords) in your message. Any account-sensitive documentation should be sent only through secure channels provided by the operator.
• By submitting the contact form, you acknowledge that your enquiry may be stored on secure servers associated with rainbet-aussie.com for up to the period necessary to handle your request and maintain appropriate records, but no longer than required by applicable law.

Corporate Contact (Mailing Address of Operator)

For formal correspondence to the operator of the Rain Bet brand (not to this review site), letters may be addressed to:

Bain Solutions B.V.
Schottegatweg Oost 10 Unit 1-9
Bon Bini Business Center
Curaçao

As this is an offshore address, delivery times can vary. Keep copies of any documents you send and, if needed, consider using a tracked delivery service.

Disclaimer

• The information on this contact page is based on data available and verified as of the latest update in 2026. Regulatory positions, licence status, and contact details may change without notice.
• Rain Bet, as presented on rainbet-aussie.com, is an independent review and informational resource and is not itself a gambling operator.
• Nothing on this page constitutes financial, legal, or professional advice. You should obtain independent advice if you are uncertain about the legal implications of using offshore gambling services from Australia or any other jurisdiction.
• By using this contact form or email addresses, you agree that communications are provided on an informational basis only and that no client - advisor relationship is created.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.